AI Visitor Chatbot
Vendor identification, stakeholder management, implementation
The Problem
Visitor inquiries were being handled manually with a 24-hour response window. I identified a chatbot solution through a Simpleview partnership, made the case internally, secured approval, and managed the implementation on visitsanantonio.com.
The Solution
I identified a chatbot vendor through a Simpleview partnership, built the internal business case, secured executive approval, and managed implementation on visitsanantonio.com end-to-end.
What It Does
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Answers visitor questions instantly, 24/7, without staff involvement
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Handles the most common inquiry categories: events, directions, hotel recommendations, and things to do
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Escalates to a live agent when needed
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Feeds from live site data, so answers stay current
The Results
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72% of visitor inquiries automated
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Response time reduced from 24 hours to under 2 minutes
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92% customer satisfaction maintained post-implementation
The Bigger Picture
This was one of several AI-powered tools I've identified and brought to the organization, alongside an AI-powered trip planning feature in the mobile app and an ongoing AI search optimization initiative.
Finding practical applications for emerging technology and moving them from idea to implementation is a consistent part of how I work.